1. Schedule appointments;
2. Create, document, and maintain patient medical records;
3. Correlate coding, billing, and collecting;
4. Perform bookkeeping tasks;
5. Utilize computer software for basic office functions;
6. Demonstrate interpersonal communication skills.

1.1 Enforce policies and procedures for protected health information
1.2 Develop forms/templates for health information system
2.1 Assess equipment and software inventory
2.3 Establish Business Continuity Plan
2.4 Trouble-shoot hardware equipment problems
3.2 Manage patient scheduling process
3.3 Monitor patient satisfaction
3.4 Establish patient expectations
3.5 Supervise patient recall systems
4.1 Conduct staff training and education
4.2 Supervise employees
4.3 Establish staff schedule
4.5 Develop personnel policy manual
5.1 Develop billing policies
5.4 Analyze bad debt
6.1 Maintain ancillary certifications
6.2 Monitor risk conditions
6.3 Implement grievance protocol
6.4 Implement emergency protocol
6.5 Implement patient No-Show protocol
6.6 Ensure continuity of patient care
7.1 Evaluate revenue resources
7.2 Process accounts payable and payroll
7.3 Prepare practice productivity report
7.4 Develop budget for practice
7.5 Develop policies and procedures for cash controls
7.6 Develop inventory controls
7.7 Analyze budget performance
7.8 Manage contracts

• Use your LSCPA email to communicate with me by email or  call me at my office number 409-984-6381.
• Assignments will be given each week. The assignments will open at 8 a.m. on each Monday morning and will be due by 10 a.m. the following Monday morning. This is subject to change.
• LATE WORK is ONLY accepted at instructor discretion.
• Due dates are given and enough time is given to complete all work each week.
• Students are responsible for completing all assigned homework, including reading assignments, by the required due dates and for being prepared for each class meeting.
• If you miss an exam, your lowest exam grade will count twice. If you miss more than one exam, those exams will be given a grade of zero. There will be a final exam.
• All students must take the exam on the scheduled date and time, and failure to do so will result in a 0 on the final exam.
• Every student MUST have a copy of the required textbook by the end of the second week of class. The student will still be responsible for any assignments given.
• No emailed work is accepted; unless requested by instructor. You must submit your assignments in Blackboard.
• Students are responsible for completing all assigned reading and video viewings.
• Academic dishonesty will result in a zero on any assignment (first offense); a second incidence of academic dishonesty will result in failure of the class.
• Software Requirements: If you are in a course that is using a specific software, you MUST have the software available to you either on your home computer or you must use the open lab provided in the Gates Library.
• Reliable Internet access is required for all online courses and many traditional courses. Computer failure and lack of internet access are not acceptable excuses for missed assignments, projects, quizzes, or exams.
• DO NOT wait until the last minute to complete class work or exams.
• E-Mail/Voice Mail Etiquette: Students must use appropriate e-mail etiquette when corresponding with instructor; for example, complete sentences and a full subject line with your name/course name. Voice mail messages should be clearly spoken identifying students name, course, and any return phone number.

• Poor attendance is a leading reason for termination from a job in all areas of employment. With this factor in mind, the instructor monitors student attendance.
• In addition, attendance on a regular basis is necessary for proper skill development.
• For online courses, students must log in at least twice a week to monitor activities posted by the instructor.